Question 1

How do I buy a ticket?

Accepted Answer

Simply browse our events, select the event you want to attend, choose your ticket type and quantity, then proceed to secure checkout. You can pay with credit/debit cards or digital wallets. You'll receive your ticket via email immediately after purchase.

Question 2

Do I need to create an account to buy tickets?

Accepted Answer

While you can browse events without an account, creating one makes your experience better! You can save favourites, track your ticket history, and receive personalised event recommendations. Plus, it's quick and free!

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as digital wallets like Apple Pay and Google Pay. All transactions are processed securely.

Question 4

Where can I find my QR code?

Accepted Answer

Your QR code is on your digital ticket, which you can access in "My Tickets" section of your account. You can also download a PDF version or add it to Apple Wallet/Google Pay for easy access at the event.

Question 5

What if I lose access to my email or account?

Accepted Answer

Don't worry! Contact our support team with your order number or the email used for purchase. We can help you recover your account or resend your tickets to a new email address.

Question 6

Can I transfer my ticket to someone else?

Accepted Answer

Ticket transfer policies vary by event organiser. Some events allow transfers through our platform, while others don't. Check your specific ticket details or contact the event organiser for their transfer policy.

Question 7

Why didn't I receive a confirmation email?

Accepted Answer

First, check your spam/junk folder. If it's not there, ensure you entered the correct email address. Contact our support team with your order details, and we'll resend your confirmation and tickets immediately.

Question 8

Is TiketCaribbean just another ticketing app? What makes you different?

Accepted Answer

We're purpose-built for the Caribbean events community. Beyond ticketing, we offer organisers a full dashboard with real-time analytics, follower growth tracking, in-app audience notifications, QR check-in scanning, configurable refund policies, team management, badge rewards, and marketing tools. Attendees get a personalised experience with event discovery across 60+ Caribbean festivals, an interactive carnival map, Community Voices content, and secure digital tickets with Apple Wallet and Google Pay support. We're not a generic platform. Caribbean culture is at the heart of everything we build.

Question 9

Do I have to sell tickets through TiketCaribbean, or can I post my existing events?

Accepted Answer

You have full flexibility. You can sell tickets directly on our platform with features like multi-tier pricing, custom ticket designs, and attendee management. Or, if you already sell tickets elsewhere, you can submit your event to our platform for visibility across our Caribbean-focused audience. Anyone with an account can submit upcoming Caribbean events for review.

Question 10

What is Community Voices?

Accepted Answer

Community Voices is our contributor programme where approved members share authentic Caribbean content: event reviews, photography, travel guides, cultural stories, and more. Once approved, contributors can create articles, image posts, and videos that appear in our "Wah Happening" feed. It's a community-powered space that goes beyond ticketing to celebrate and preserve Caribbean culture.

Question 11

How do I know if an event is legitimate?

Accepted Answer

Look for the verified organiser badge next to the organiser's name. We verify event organisers through a thorough process. Also check for complete event details, clear photos, and reviews from other attendees.

Question 12

What if an event gets cancelled?

Accepted Answer

If an event is cancelled by the organiser, you'll be notified immediately via email and through your account. Refunds for cancelled events are processed automatically within 5-7 business days.

Question 13

Can I resell my ticket?

Accepted Answer

Ticket resale policies depend on the event organiser's terms. Some events allow resale through our secure platform, while others don't permit it. Always check the specific event's terms and conditions.

Question 14

Can I get a refund?

Accepted Answer

Refunds are available for events that are cancelled or for errors on our part. Personal changes of plans typically don't qualify for refunds, but each event organiser sets their own refund policy. Check your ticket details for specific terms.

Question 15

How long does it take to get a refund?

Accepted Answer

Approved refunds are processed within 5-7 business days. You'll receive an email confirmation when your refund is initiated, and it will appear on your original payment method.

Question 16

What if I have a problem at the event?

Accepted Answer

If you experience issues with entry, QR code scanning, or other problems at the venue, speak with event staff first. If unresolved, contact our support team immediately via live chat or email for real-time assistance.

TiketCaribbean

Frequently Asked Questions

Getting Started

Your Tickets

About TiketCaribbean

Events & Security

Refunds & Support

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